1970959469580822

 

Discover the best business intelligence solution for your company.

We deliver trust to your business.

Discovery is a powerful visualization, exploration, and data analysis platform that was specially prepared for the Contact Center and Debt Collection universe. We combine years of experience and operational knowledge with innovative Big Data tools, and our primary goal is to break the traditional way in which the entire ecosystem analyses data. Some of our clients:

bradesco
tim
Banco Votorantin
Recovery
rchlo
Omni Financeira
Banco Honda
DXC Technology
sercom mini
Rodobens
trigg
calcard
uze
system interact mini
paschoalotto
gvc

IN MEDIA

exame
segs ok
Valor Econômico
logotipo-call-center-magazine
globonews-670x377
revistadocallcenter ok
logo-im-png_3
ipnews ok
folha_de_s.paulo_
logo-estadao-1
diário ok
jp ok
administradores ok
cio ok
computerworld ok
bestperformance
logo-uol
sebrae ok
painelacademico ok
inforchannel ok
callcenterinf ok
itforum ok
bitmagazine ok
calltocall ok
cryptologo
tiespecialista ok
terra
jusbrasil ok
CUSTOMIZED FOR EACH SECTOR / ACTIVITY:
FINANCIAL
HEALTH
TRANSPORTATION
RETAIL
EDUCATION
ENERGY
TELECOM
TOURISM
COMPUTING
INSURANCE
GOVERNMENTAL
LOGISTICS

gestão de cobrança

gestão de contact center

gestão de call center

big data

business analytics

machine learning

business intelligence

business analytics

business predictive analytics

gestão de cobrança

gestão de contact center

gestão de call center

big data

business analytics

machine learning

business intelligence

business analytics

business predictive analytics

gestão de cobrança

gestão de contact center

gestão de call center

big data

business analytics

machine learning

business intelligence

business analytics

business predictive analytics

gestão de cobrança

gestão de contact center

gestão de call center

big data

business analytics

machine learning

business intelligence

business analytics

business predictive analytics

gestão de cobrança

gestão de contact center

gestão de call center

big data

business analytics

machine learning

business intelligence

business analytics

chat bot

chatbot

gestão de cobrança

gestão de contact center

gestão de call center

big data

business analytics

machine learning

business intelligence

business analytics

business predictive analytics

gestão de cobrança

gestão de contact center

gestão de call center

big data

business analytics

machine learning

business intelligence

business analytics

business predictive analytics

gestão de cobrança

gestão de contact center

gestão de call center

big data

business analytics

machine learning

business intelligence

business analytics

business predictive analytics

gestão de cobrança

gestão de contact center

gestão de call center

big data

business analytics

machine learning

business intelligence

business analytics

business predictive analytics

gestão de cobrança

gestão de contact center

gestão de call center

big data

business analytics

machine learning

business intelligence

business analytics

chat bot

chatbot

Available for major platforms, desktop or mobile.

desktop mobile tablet discovery.png
Proven gains after the implementation of the Discovery platform:

Gain on actions taken

Automation

of KPIs.

Less time wasted on tasks.

- Lag free online decision making.

- Average reduction of 75% of the workforce through automation.

- Personel relocation from the generation of inputs to decision making.

- Accuracy, with application of Data Quality rules.

- KPI Delivery with minimal burden on the customer's infrastructure.

- Primacy in strategic planning.

- 30 dashboards in place of just the daily.

- Mobile accompaniment of indicators.

- Minimizes the risk of fraud through automatic information generation.

- Governance techniques and tools applied to data transport.

- Great general reduction of costs and increase of efficiency and profitability.

- Complete omnichannel management.

Recursos da plataforma Discovery:

Gestão de Contact Center

Vendas, Back Office, SAC, Marketing, Varejo e muito mais!

,

,

Digite um recurso no campo de busca ou role a barra lateral para visualizar tudo >

Collection Management

como funciona deep.png

HOW IT WORKS

  • We identify all data sources.
     

  • We perform the data collection process for our Big Data factory.
     

  • All the stages of organizing, treating, and cleaning the data.
     

  • We build the informational environment by thinking of each segment.

  •  

  • We use some powerful machine and deep learning algorithms which support predictive models.
     

  • We deliver dashboards about what is going on in the online contact center and about what is going to happen in the future.

multi canal

IT ALL STARTS ON THE MULTIPLE DATA SOURCES OF THE CONTACT CENTER

It is common to find a variety of data sources in the Contact Center. And each one of these sources has a specific role: CRM with client data, auto dialer with interaction data, omnichannel etc. In the face of this scenery, performing a centralized data management can be very complex.

When the company that needs to manage all this data is the contractor, the control is even more compromised. Deep Center implements data collection from multiple and diverse sources, for both structured and non-structured data, batch or streaming (real-time).

governança de dados

ASSOCIATION, ORGANIZATION, INFORMATIONAL ENVIRONMENT

Big data-based solutions feature bulk storage, the association to a variety of data, speed in processing loads, and the availability of results to the user.

After collecting data from many sources, it is necessary to apply data preparation rules to obtain qualified information at the end. The association of data provides a true self-service. Welcome to Business Intelligence.

data quality

STORAGE, DATA QUALITY,
DATA GOVERNANCE

We know that inconsistent and incorrect data impair development, growth, and can cause financial and efficiency losses to Contact Center companies. This is why we follow strict standards which assure accurate decision making.

In the data integration phase, we use many normalization, treatment and cleaning techniques to ensure the equalization of concepts. Encrypted links ensure the integrity and protection against data leaks.