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Deep Talk | Chatbot

Really Efficient Virtual Assistant!

Artificial and Natural Intelligence in perfect harmony

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Automate your customer service through Artificial Intelligence.

Natural and dynamic dialogues that offer the best user experience are already a reality.

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VOICE AND TEXT

Custom and automated conversations that improve your conversion and performance, optimizing costs. High efficiency in sales, customer service, collection, marketing and virtually any type of interaction in your main communication channels.

NATIVE COMPATIBILITY WITH THE MAIN TECHNOLOGIES AND PLATFORMS

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What is a Chatbot?

Why is Deep Talk so special?

Artificial Intelligence with Emotion, Context, Intensity and Entity Detection.

Available in more than 20 languages.

Mood Analysis

The detection of emotions can be considered as the exercise of receiving a phrase, paragraph, document or any natural language and determining whether the emotional volume of that text is positive, negative or neutral.

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Audio or Text

Through advanced artificial intelligence, Deep Talk robots can perform sales, collections, satisfaction surveys and many other functions by means of spoken language at any audio communication channels.

Chatbots are computer programs capable of processing natural language, usually integrated into communication platforms such as messaging applications or ARUs (Audible Response Unit), allowing people to communicate with machines via text and / or voice.

Deep Talk is a complete multichannel answering solution, developed with automatic and humanized interaction with customers through chat channels and also telephony on a wide variety of communication channels and devices, including the Internet of Things (IoT).

Therefore, it makes use of artificial intelligence with emotion, context, intensity and entity detection, in addition to processing natural language and all its nuances such as accents, language figures, abbreviations, typing errors, etc. This allows users to communicate with the software and be understood at the right time and with the right fluency.

Native integrations with social networks and best known platforms such as WebChat , E-Mail, SMS, Twitter™, Facebook Messenger™, Viber™, Telegram™, Skype™, Windows Cortana™, Amazon Alexa™, Cysco Spark™, Tropo™ , Line™, Kik™, Twilio™, Slack™ and even your custom / proprietary platform, so your customers can always easily interact with your business.

Deep Talk brings natural and artificial intelligence to perfect harmony.

PROCESS

Implantação e operação simples

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Connection

We connect your company through the CRM, collection system or file integration.

Interaction

We set up the digital flow according to the portfolio, product or kind of interaction to be made.

Understanding

We handle incidents intelligently, transferring service to an operator if necessary.

CONSTANT EVOLUTION AND LEARNING

The use of deep neural networks ensures constant learning of customer's behavior. Deep Talk robots can perform sales, collections, satisfaction surveys and many other functions with great advantages, such as:

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- Reduction in the AST (Average Service Time) .

- Mastery of communication with customers.

- Cloud hosted structure.

- Text-to-speech transcription and voice-to-text.

- Voice personalization options.

- Digitization of the service center.

- 24/7/365 non-stop working.

MANAGEMENT DASHBOARD

Assume full control.

DISCOVERY PLATFORM

There are countless details and information in your service center and our API facilitates this situation. We solved in a few minutes issues that would demand a huge amount of development time.

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Dashboard 360º

- Outstanding customers by channel
- Customers served

- Customer service
- Customers interacting with the robot
- Waiting / Pending Clients

 

- Hold attendance events
- Service by channel
- Attendances per hour
- Row Time
- Agent

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Operational Dashboard

- Contain all logged in operators
- Total time logged
- Average service time
- Number of pending services
- Number of customers served

All the help and privacy you need

SUPPORT AND SECURITY

Fast and Efficient Support

Open your ticket through a multichannel link, easily, and our service providers will respond immediately.

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Multiple Technologies

With specialized equipment for every need, we use the best technology in data storage and the most appropriate connection.

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Security Certificates

With specialized equipment for every need, we use the best technology in data storage and the most appropriate connection.

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Efficient and digital support, fulfilling security requirements and compliance of large companies.

Other Deep Talk features

MORE FUNCTIONALITIES

  • Pre-defined messages: agility in simultaneous attendance, registering of the most used phrases
     

  • Voice resource: natural language assistant for sending and replying messages
     

  • Callback Schedule: by channel, date and time with scheduled reminder
     

  • Service evaluation: all service will be evaluated by the customer with Like and Dislike buttons
     

  • Contact Management: agility in simultaneous service, consultations and document sending
     

  • Academy: tutorials, practical video classes on platform setups and system development that are constantly evolving
     

  • Transfer: operators can perform service transfer to other operators or department

  • Automatic Distribution: the platform performs automatic distribution by equal amount of customers to operators
     

  • Predictive Attendance: attendance queue distribution with intelligent algorithms
     

  • Attendance queue: sort by channel, priority, criticality and time
     

  • Hashtags: Associate important contact and location information at any time
     

  • Automatic Prioritization: using keywords (ticket, payment, help, etc.)
     

  • History: All conversation history is recorded and sent to your server
     

  • BlackList: blacklist by word, telephone, e-mail, active and receptive
     

  • Monitoring: monitors messages sent in real time

NATURAL LANGUAGE

PROCESSING

Understanding how Deep Talk understands you

ANY CHINESE RESTAURANT

NEARBY?

THE CLOSEST CHINESE RESTAURANT IS AT 53 STREET.

THERE IS ONE SEAT AVAILABLE
IN 3PM FLIGHT. WANT TO BOOK IT?

I NEED TO FLY TO PARIS TODAY.

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{

“Action”: “calendar.flight”

“Local_partida”: “Miami”

“Local_arrival”: “Paris”

“Date”: “2018-02-13”

}

{

“Action”: “search.point-interest”

“Type”: “restaurant”
“Cuisine”: “chinese”

“Location”: “S10 ° 0'0" 055 ° 0'0 "”

}

Deep Talk analyzes and understands in real time the content of the speech of its interlocutors, being still able to associate the topics and actions identified in this speech with the other information made available by the contact channels used or present in its database and internet. Everything at high speeds and accuracy, even dealing with several simultaneous interactions and no pauses.

Some examples of text interaction:

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CS

RETAIL

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MARKETING

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